Last updated: 26 September 2026
OCTET360 respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use, store and protect personal information when you use the OCTET360 Academy website, create an account, purchase or access a course, contact us or otherwise interact with our services.
1. Who we are
OCTET360 provides professional training and business services, including online learning through OCTET360 Academy.
For the purposes of applicable UK data protection law, OCTET360 is responsible for the personal information described in this policy where we determine how and why that information is processed.
Contact email: team@octet360.co.uk
Website: octet360.co.uk
Academy: academy.octet360.co.uk
2. Information we collect
Depending on how you use OCTET360 Academy, we may collect:
Account information
This may include your name, email address, username, account details and password related information.
Course and learning information
This may include:
- Courses you enrol on or purchase
- Course progress
- Lessons completed
- Assessment attempts and results
- Course completion information
- Certificates awarded
- Dates and times associated with learning activity
Purchase and transaction information
When you purchase a course, we may process information relating to your order, including the course purchased, amount paid, transaction status, billing information and relevant transaction identifiers.
Payment card information may be processed directly by the payment service provider used to complete your transaction. OCTET360 does not need to receive or store your complete payment card details where payment is handled directly by that provider.
Communications
If you contact us, we may collect your name, email address and the information contained within your enquiry or correspondence.
Technical and website information
When you use our websites, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, login activity and information collected through cookies or similar technologies.
3. How we use your information
We may use personal information to:
- Create and administer your Academy account
- Process course purchases and enrolments
- Provide access to purchased course content
- Record and display your learning progress
- Administer assessments
- Issue course completion certificates
- Maintain records of course completion
- Process and maintain transaction records
- Provide customer and technical support
- Respond to enquiries
- Maintain the security and operation of our websites and learning platform
- Prevent misuse, fraud or unauthorised access
- Meet accounting, tax and other legal obligations
- Improve our courses, services and learner experience
- Send communications where you have requested them or where otherwise permitted by law
4. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing personal information. The appropriate basis depends on why the information is being used. The ICO requires organisations to identify and communicate their lawful bases.
We may rely on:
Contract
We process information where necessary to provide a course or other service you have purchased or requested. This includes creating your learner account, providing course access, recording progress, administering assessments and issuing certificates.
Legal obligation
We may process information where necessary to meet legal requirements, including accounting, taxation and regulatory obligations.
Legitimate interests
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include maintaining platform security, preventing misuse, responding to enquiries and improving our services.
Consent
Where consent is required, for example for certain marketing communications or technologies, we will ask for it. Where processing is based on consent, you may withdraw that consent.
5. Payments
Payments for OCTET360 Academy courses may be processed through third party payment service providers.
These providers may collect and process payment information according to their own privacy policies and security requirements.
OCTET360 may receive information confirming your payment, transaction reference, payment status and other information necessary to administer your purchase.
We recommend reviewing the privacy information provided by the relevant payment provider when making a payment.
6. Who we share information with
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate OCTET360 Academy and provide our services.
These may include providers supporting:
- Website hosting
- Learning management systems
- Payment processing
- Email delivery
- Website security
- Data storage and backup
- Analytics
- Technical support
- Accounting and professional services
We may also disclose information where required by law, regulation, court order or another lawful authority.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.
7. International transfers
Some technology and service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection requirements.
The ICO identifies information about applicable international transfers and safeguards as part of the information that may need to be provided in a privacy notice.
8. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, contractual and regulatory requirements.
Different types of information may therefore be retained for different periods.
For example, we may retain transaction and accounting records for the period required by applicable law.
Learning records and certificate information may be retained for an appropriate period so that course completion and certificates can be verified.
Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.
9. Cookies and similar technologies
Our websites may use cookies and similar technologies to operate the website, maintain user sessions, support account functionality, remember preferences, understand website use and provide other functionality.
Some cookies are necessary for the website or learning platform to function.
Where consent is required for non essential cookies or similar technologies, we will provide appropriate information and choices.
The ICO states that organisations must provide clear information about cookies and similar technologies and that consent requirements apply unless an appropriate exception applies.
Further information can be provided through our Cookie Policy and cookie settings.
10. Marketing communications
Where applicable, we may send information about OCTET360 Academy courses, services or related updates where you have consented to receive such communications or where another lawful basis permits us to do so.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting:
Service communications relating to your account, purchases, course access or other essential aspects of a service are not marketing communications.
11. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal information is limited to people and service providers who require it for legitimate purposes.
No online system can guarantee absolute security, but we regularly consider appropriate measures for protecting the information we process.
12. Your data protection rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of certain information
- Withdraw consent where processing is based on consent
Not every right applies in every circumstance.
The ICO provides further information about individual data protection rights.
To exercise a relevant right, contact:
We may need to verify your identity before responding to certain requests.
13. Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address your concerns.
Email: team@octet360.co.uk
You also have the right to raise a concern with the Information Commissioner’s Office, the UK’s data protection regulator.
Information Commissioner’s Office
14. Third party websites
Our websites may contain links to websites operated by other organisations.
We are not responsible for the privacy practices of third party websites. We recommend reviewing the privacy information provided by those organisations before providing personal information to them.
15. Children’s privacy
OCTET360 Academy provides professional learning and is not designed as a service for children.
We do not knowingly seek to collect personal information from children through the Academy for the purpose of providing our professional courses.
16. Changes to this policy
We may update this privacy policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.
The latest version will be published on this website with an updated revision date.
17. Contact us
If you have questions about this privacy policy or how OCTET360 handles personal information, please contact:
OCTET360
Email: team@octet360.co.uk
Website: octet360.co.uk